FAQ

How to purchase
Collections
Payment Methods
Price and currency
Delivery
Guarrantee
Returns
How to purchase

Creating a personal profile with STORE.DACQUASPARTA.IT is easy and free: you simply need to fill in the registration form available in the “Register” page and then click on “New customer”. Once you have completed the registration process you can:
- Save your shipping address in the “My Account” section for quick shopping
- Have access to all information and details concerning your orders and return requests

We would like to remind you that you can update your data at any time by accessing the “Login” area, “Profile” section. You can edit all details for your registration.

Collections

The products on sale on the D’Acquasparta Store are from two different collections.

The SALES section has all models from the previous Spring, Summer, Autumn or Winter collection.  The MEN, WOMEN and CHILDREN section has all models for the current Spring, Summer, Autumn or Winter collection.

Payment Methods

Credit card:

You can easily and securely pay by card. We accept Mastercard and Visa, in addition to Maestro, Visa electron.
The transaction is secure and is hosted by CARTA SI.
AT NO TIME does our company or any third party have access to your credit card details thus ensuring maximum security.
The total amount of your order will be debited at the time the package is sent.
We reserve the right, at our sole discretion, to request additional guarantees from the purchase or to refuse the order.
An invoice will be issued when the products are sent.
 

Advance payment by Bank Transfer:

Payment by bank transfer is also accepted. Your item will be sent on receipt of payment.
To reserve an item please send us receipt of payment and the TRF by fax or e-mail mail in a lapse of 24 hrs or the order will be canceled.
Fax: +39 055790534   -   E-mail: ordini@dacquasparta.it


When paying by bank transfer please use the following details:
Name: “EDOARDO & LORENZO SRL”
Bank: UNIPOL - sede FIRENZE
IBAN: IT 21 H0312738080000000069047
SWIFT-BIC: BAECIT2B


Pay with PayPal:

You also have the option to pay via PayPal, and can do so, even without creating a PayPal customer account. In order to do this, select PayPal as your preferred payment method during checkout, and at the end of the ordering process you will be directed to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. However if you are new to PayPal and would prefer not to create an account, then simply select the option ‘Don’t have a PayPal account’ (highlighted below) and you can confirm the payment as a PayPal guest.

Once the incoming payment is registered with us, your order will be delivered. PayPal payments are usually confirmed within a few minutes.

If you are paying via PayPal, you will receive an order confirmation which also contains the link to your PayPal payment. If for some reason, the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal. Please note, however, that after three hours, payment via PayPal is no longer possible.

If you send goods back, the amount will be credited to your PayPal account.

Price and currency

European Community

Published prices and final invoices are in Euro + IVA.

Outside the European Community

Published prices and final invoices are in Euro

As required by International Laws regulating Commerce and Trade of imports and exports, all shipments are accompanied by an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items

Orders are exempt VAT (Value Added Tax) but are subject to import fees. Payment of these import fees is the sole responsibility of the Client.

Delivery

ITALY : Shipping FREE    Delivery is within 24 hours     

EUROPEAN COMMUNITY:  Shipping €15    FREE for more € 200    Delivery is within 48 hours     

ZONE A:  The following countries pay € 30  for shipping. FREE for more € 400    

Delivery is within 72 hours. TAX FREE

Anguilla Curacao Japan Qatar
Antigua and Barbuda Dominica Jersey Saint Kitts and Nevis
Argentina Dominican Republic Kuwait Saint Lucia
Aruba Ecuador Liechtenstein Saint Martin
Australia Egypt Macao Samoa
Bahamas El Salvador Malaysia Saudi Arabia
Bahrain Faroe Islands Maldives Sint Maarten
Bangladesh Fiji Martinique South Korea
Barbados Grenada Mexico Sri Lanka
Belize Guadeloupe Montserrat Suriname
Bermuda Guam New Caledonia Switzerland
Bolivia Guatemala New Zealand Taiwan
Bonaire Guyana Norway Thailand
Brazil Haiti Oman Turkey
Brunei Darussalam Honduras Pakistan United Arab Emirates
Canada Hong Kong Panama United States
Chile Iceland Paraguay Uruguay
China India Peru Venezuela
Colombia Indonesia Philippines Virgin Islands
Costa Rica Jamaica Puerto Rico  

ZONE B

The following countries pay € 50  for shipping. FREE for more € 400

Delivery is within 5 day. TAX FREE

Afghanistan Falkland Islands (Malvinas) Mauritius Sierra Leone
Albania French Guiana Mayotte Solomon Islands
Algeria Gabon Micronesia Somalia
American Samoa Gambia Mongolia South Africa
Angola Ghana Montenegro Sudan
Benin Guernsey Morocco Swaziland
Bhutan Guinea Mozambique Syrian Arab Republic
Bosnia and Herzegovina Guinea-Bissau Myanmar Tajikistan
Botswana Iran Namibia Tanzania
Burkina Faso Iraq Nauru Togo
Burundi Israel Nepal Tokelau
Cambodia Jordan Nicaragua Tonga
Cameroon Kazakhstan Niger Trinidad and Tobago
Cape Verde Kenya Nigeria Tunisia
Central African Republic Kiribati Niue Turks and Caicos Islands
Chad Kyrgyzstan Norfolk Island Tuvalu
Congo Lao People's Democratic Republic North Korea Uganda
Congo Libia Northern Mariana Islands Vanuatu
Cook Islands Libano Palau Vietnam
Cote d'Ivoire Lesotho Palestinian Territory Yemen
Croatia Liberia Papua New Guinea Zambia
Cuba Macedonia Reunion Zimbabwe
Djibouti Madagascar Romania  
Equatorial Guinea Malawi Rwanda  
Eritrea Mali Senegal  
Ethiopia Mauritania Serbia  

Delivery costs are shown with the other costs concerning the purchase at the end of the order compilation procedure, before confirmation.

Orders are shipped Monday to Friday.  Orders placed at the week-end will be processed as of the following Monday morning.

The courier DHL Express  will send you an e-mail to advise you of its delivery.
Should the first attempt at delivery be unsuccessful as a result of no-one being available at the delivery address, the courier will generally attempt to contact you before redelivery.

Parcels are not sent or delivered on the below dates:

  • 6 January
  • Easter and Easter Monday
  • 25 April
  • 1 May
  • 2 June
  • 10 to 28 August
  • 1 November
  • 8 December
  • 22 December to 01 January
 

Duties and taxes

EC countries: goods will be sent to the specified location at no extra cost All other countries: the courier may provide you with a separate invoice for local authority duties and taxes.  If you live in a non-EEC country, you are advised to enquire about local duties and taxies before placing an order.

PLEASE NOTE: we do not deliver to P.O. boxes.

Guarrantee

We guarantee a smooth purchasing process to all our website customers. If you are not satisfied with the product received, if the size is incorrect, if there has been an error and the product received is not what you expected, you can return it to us hased on the site store.dacquasparta.it for 2 (two) years from delivery, provided to notified of such defect no later than 2 (two) months from the discovery thereof. Any requests received after such period of time shall be of no effect whatsoever. Without prejudice to the conditions hereunder, the Client shall have the right to obtain a refund for the sum paid for defective articles.

This guarantee – concerning refunds and replacements of products purchased on the Site – shall not be valid in D’Acquasparta shops or other boutiques.
 

Returns


Complete the online return procedure by entering your Account and clicking "Orders". Click the "REQUIRE RETURN" button next to your order code and follow the instructions until your return has been properly registered.
In the Return Form, enter the details of the new product you want to obtain.


Send your return to the following address:
EDOARDO & LORENZO S.R.L.
Adress:Via Ilio Barontini 5/3
50018 - Scandicci-Firenze-Italy

The cost of returning the product to our warehouse, either by courier or postal service, is exclusively borne by the customer (Free only Italian territory). The expedition of the new product will be borne by D'Acquasparta. Your new product will be shipped once we receive the original product.


Return

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us (see address above), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.